Returns & Refunds

We hope you love your PEARL VIENNE order. If something isn't quite right, you may request a return within 30 days of receiving your order.

RETURN ELIGIBILITY

To be eligible for a return, items must be unworn, unused and returned in their original condition, with all original tags and packaging where applicable.

For hygiene reasons, certain items such as earrings and other pierced jewellery may not be eligible for return unless they are faulty.

Items that show signs of wear, washing, damage or alteration after delivery may not be accepted.

HOW TO REQUEST A RETURN

To request a return, please contact us through our Contact page and include:

• Your order number
• The item(s) you wish to return
• Your reason for return

Please wait for return instructions before sending your item.

RETURN SHIPPING

Return shipping costs may be the responsibility of the customer unless the item received is faulty, damaged or incorrect.

We recommend using a tracked shipping service when returning an item.

REFUNDS

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges, where applicable, are non-refundable unless required by law.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible with your order number and clear photographs of the item.

We will review the issue and work with you to provide an appropriate resolution.

CANCELLATIONS

If you wish to cancel or amend an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing.

YOUR STATUTORY RIGHTS

Nothing in this policy affects your statutory rights under applicable UK consumer law.