Frequently Asked Questions

WHERE DO YOU DELIVER?

We currently deliver to addresses within the United Kingdom.

HOW MUCH IS DELIVERY?

We currently offer complimentary standard delivery on UK orders.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Delivery times vary depending on the item, destination and carrier. You will receive tracking information where available once your order has been dispatched.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched, tracking information will be provided where available. Please allow some time for the tracking information to become active.

CAN I CHANGE OR CANCEL MY ORDER?

If you need to change or cancel your order, please contact us as soon as possible. We cannot guarantee changes once an order has entered processing.

CAN I RETURN AN ITEM?

Yes. You may request a return within 30 days of receiving your order, subject to the conditions outlined in our Returns & Refunds Policy.

WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?

Please contact us as soon as possible with your order number and clear photographs of the item. We will review the issue and help arrange an appropriate resolution.

HOW DO I CHOOSE THE RIGHT SIZE?

Please refer to the size guide provided on each product page before placing your order. Measurements and sizing may vary between styles.

HOW CAN I CONTACT PEARL VIENNE?

You can reach us through our Contact page. For order-related enquiries, please include your order number.